OUR POLICY
Privacy Policy
This Privacy Policy explains how VINTAGE SOULS INC. ("Vintage Souls," "we," "us") collects, uses, and protects your information when you visit vintagesouls.com or place an order with us.
Information we collect
When you place an order or sign up for our mailing list, we collect the information you give us directly: your name, email address, shipping and billing address, and order details.
We also collect limited technical information automatically — such as your browser type, device, pages visited, and referring site — to keep the site running and understand how it is used.
How we use your information
We use the information we collect to:
- Process and fulfill your orders, including shipping and returns
- Send order confirmations, shipping updates, and receipts
- Send marketing emails if you have subscribed — you can unsubscribe at any time
- Improve our website, products, and customer service
- Detect, prevent, and address fraud or technical issues
Payment information
We do not store your credit card details. Payments are processed by our payment providers, who handle your payment information under their own privacy and security policies.
Sharing your information
We do not sell your personal information. We share it only with the service providers who help us operate the store — such as our e-commerce platform, payment processors, shipping carriers, and email service — and only to the extent needed to provide their services, or when required by law.
Cookies
Our site uses cookies and similar technologies to remember your cart, keep the site working, and understand traffic. You can set your browser to refuse cookies, though some parts of the site may not function properly as a result.
Your choices and rights
You may request access to, correction of, or deletion of the personal information we hold about you, and you may unsubscribe from marketing emails at any time using the link in any email. California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt out of its sale — which we do not engage in. To exercise any of these rights, contact us at the email below.
Data retention and security
We keep your information only as long as needed to fulfill orders, comply with legal obligations, and maintain our business records. We use industry-standard safeguards to protect it, but no method of transmission or storage is completely secure.
Third-party links
Our site links to other websites, including our Instagram and returns portal. We are not responsible for the privacy practices of those sites; please review their policies separately.
QUESTIONS?
If you have questions about this policy or how your information is handled, contact us:
support@vintagesouls.comThis policy may be updated from time to time; the current version will always be posted on this page.